Blog - Leadership

Don’t Outsource Your Integrity, Quality, or Brand Equity

You can outsource just about anything these days. There are whole databases devoted to freelance graphic designers, editors, artists, writers, coding experts, app developers, and more.   If you’re a small business owner,…

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Harnessing a Social Workforce

When’s the last time you went home and posted on your personal Facebook page about something you’re working on in your office? The last time you Tweeted about something that happened at work…

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Why You Should Be Best Friends With Your Custodian

Before I found my voice (literally), I was a mime for 25 years. I had a wonderful career performing in thousands of different venues, from cruise ships to schools to amusement parks to…

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Who’s Introducing You?

Every time I travel to present my keynote, I bring a folder of everything I’ll need to make my travels and program go as smoothly as possible. In that folder, I always include…

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This is What Real Leadership Sounds Like

It sounds like “That was my mistake” rather than “My new employee doesn’t know what he’s doing.” It sounds like “I appreciate your ideas, please tell me more at our meeting” rather than…

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Are You Passive Aggressive?

This is what always running late says about you. It says: “I’m passive-aggressive.” “I’m disorganized.” “I don’t care about you.” “I always put myself first.” “I’m forgetful.” “I’m overbooked.” “The world revolves around…

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This is the Most Important Performance Review

We’ve all been through work reviews where you sit down with your boss, go over your past performance, project new goals, and consider whether you deserve a raise or a new title. Your…

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The Phone Contract Everyone Needs

Having a cell phone is a privilege, not a right. So prior to my 11-year-old and 13-year-old getting their first “dumb” phones activated, they had to agree to this contract: My wife wrote…

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Do You Need “Free Hot Dogs” on Your Mission Statement?

About one mile from my office is a large pharmaceutical company called Prasco. From the outside, it looks like a typical office park in the middle of our upper middle class community. But…

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You’re Fired

I love doing corporate coaching. I sit in a day or two of meetings, listening to the problems, challenges, and exciting work to be done moving forward. At the end of two days,…

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Why Every Company Has Leadership Issues

According to Gallup, leadership is the #1 issue that 79% of companies are struggling with. There are many reasons why companies have issues with leadership, and though I can’t go into them all,…

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Is it Time to “Elle-evate” Your Standards?

Do you have an “Elle-evator” in your office? An “Elle-evator” is the person who isn’t satisfied with sloppiness, who constantly looks for ways to improve, and pushes themselves and everyone around them up…

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Are You My Next MVP?

Does your attitude matter if you’re more or less getting the job done? Let’s say you serve burgers for a living — does it really matter how much enthusiasm you put into serving…

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How to Create Excellence Every Day

What have you done every single day for the last five years to improve your business? I met Brian Gullbrants, EVP and General Manager of Wynn Las Vegas when I was speaking to a…

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7 Success Tips Every McDonald’s Worker Knows

A few years ago, my business partner and I traveled to Springfield, Ohio, where we helped to facilitate a full-day training program for inner-city youth participants in the Champion City Scholars program. The…

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