Blog - Podcast

How Can We Make the Best of Back to School 2020?

How do we support teachers, protect students and provide quality education as we navigate a pandemic and back-to-school season?  My guests on episode #56 of The Next 24 Hours are going to help…

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Overcoming Your Fear of Failure and Stepping Into the Future You Deserve

I feel honored to have met and talked on the phone to more people than the average person because of my career as an inspirational speaker. That means I have gotten to hear thousands…

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Surprising and Delighting Customers in a Pandemic

How do you surprise and delight customers in a world where in-person experiences are off the table? What does employee engagement even mean when Zoom calls are the new norm? I know that…

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The Blame Game: How to Stop Playing It and Reclaim Your Life

It’s an age-old phenomenon, but it’s been especially prominent in the past few months.  What is it? I’ll give you some hints:  It keeps you stuck. It makes the big changes thrown your…

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Online Learning and Family Quarantine: How Teenagers Are Experiencing the Pandemic

We’ve each had a unique experience during the pandemic. Some of us have lost our jobs, others of us have been busier than ever.  Some of us have stayed healthy, others of us…

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Lost Your Job? The New Mindset You Need to Embrace

Has a sudden change taken away everything you knew?  You’re not alone: I’ve had so many conversations with people over the last few months who have been forced into major change during COVID-19….

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Heart-Led Leadership in a Socially-Distanced World

How do great leaders become great?  There are thousands of theories on what makes a great leader, but one rings true to my experience more than the rest. New York Times bestselling author…

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What Will Branding Be Like In the Future?

If you’re anything like me, you’ve been spending a lot of time the last month thinking about the future. You’re wondering what it will be like, and if things can ever go back…

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He Was the First YouTube Video to Go Viral. Now He’s Sharing His Secrets.

I hope you are beginning to find new rhythms, enjoying the beautiful spring weather, staying healthy and finding hope in the midst of this COVID-19 crisis that has drastically so changed all of…

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Meeting Your Customers Where They Are: How Cincinnati Opera Brings Opera to the People

As executives, team members and thought-leaders, we’re all after the same thing: To expand and diversify our audiences so that our products or services can be accessible to anyone, in any circumstance. In…

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The Life-Changing Power of Great Friendships

In the same way that the “crazy-makers” in your life will pull you down, being friends with healthy, whole people will take your life to the next level. That’s why I wanted to…

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How A Band Is Bringing Hope, Confidence and Community to Teens Around the World

Photo credit: Sam Greenhill Anxiety and depression is a growing crisis for young people. I’ve spoken at new student orientations at colleges for a number of years, and recently, the lines have been…

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5-Star Hospitality Secrets from the Best in the Business

As an inspirational speaker, I spend a lot of time on the road and in hotels. I’ve stayed in the Ritz Carlton, and I’ve stayed in a Motel 6. I’ve had room service…

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Recently Promoted? How to Create A Legendary Leadership Strategy

If you recently got a promotion and are now in charge of a team (or a larger team) of people, your whole mindset for how and why you work has to evolve.  Why?…

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7 Goal Setting Mistakes That May Be the Reason You’re Losing Motivation

We’ve all heard the statistic that something like 80% of New Year’s resolutions fail, and that most people have petered off in their habit of to the gym or eating paleo by mid-February….

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How to Set Goals that You’ll Actually Achieve

As a new year and a new decade begin, many of us are setting goals and trying to get our lives on track (or back on track.) And for most of us, those…

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Your customers are trying to talk to you. Are you listening?

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it…

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You’ll Never Hear “Can I Speak to the Manager” The Same Way Again

Have you ever asked to speak to the manager? Have you ever been behind the counter and had someone ask you if they could speak to the manager? Have you ever been the…

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