Blog - Customer Experience

What Will Branding Be Like In the Future?

If you’re anything like me, you’ve been spending a lot of time the last month thinking about the future. You’re wondering what it will be like, and if things can ever go back…

Read More

Meeting Your Customers Where They Are: How Cincinnati Opera Brings Opera to the People

As executives, team members and thought-leaders, we’re all after the same thing: To expand and diversify our audiences so that our products or services can be accessible to anyone, in any circumstance. In…

Read More

5-Star Hospitality Secrets from the Best in the Business

As an inspirational speaker, I spend a lot of time on the road and in hotels. I’ve stayed in the Ritz Carlton, and I’ve stayed in a Motel 6. I’ve had room service…

Read More

Your customers are trying to talk to you. Are you listening?

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it…

Read More

You’ll Never Hear “Can I Speak to the Manager” The Same Way Again

Have you ever asked to speak to the manager? Have you ever been behind the counter and had someone ask you if they could speak to the manager? Have you ever been the…

Read More

Bad Brand Reputation? 7 Ways to Turn a Booing Crowd into Raving Fans

Need to reverse a bad brand reputation—and fast? Read on for the hottest tips in the industry. I once was next to Vanilla Ice at a booth at a National Association for Campus…

Read More

This is What’s Really Causing the Retail Apocalypse (It’s Not Amazon)

Want to make it out of the retail apocalypse alive? It’s time to stop blaming Amazon and start focusing on your customer experience. If any part of your business is brick-and-mortar, there is…

Read More

Creating a Captivating Customer Experience Strategy

Do you have a customer experience strategy? The most incredible customer experience I’ve ever witnessed came from an unlikely source. So many of the people I speak in front of—from CEOs to retail…

Read More

Why this Restaurant Google-Stalks their Customers and You Should Too

There is no excuse not to know your customer. Or at least, that’s the belief behind the extraordinary service at Eleven Madison Park, a Three Michelin Star restaurant located in the heart of…

Read More

Get Your Professional Branding Ducks in a Row

The executive offices for Universal Studios are directly connected to the park. Every employee entering these offices must go through a screening much like at the airport: IDs are shown, phones comes out…

Read More

The Question All Successful People Ask

There is a “magic” question that will change how you encounter the world and how the world receives you. It goes like this: “What can I do for you?” This question should not…

Read More

Why Every Interview Should Include a Lunch Out

Sometimes, when I’m at the grocery store, I’m amazed to see how many people load their groceries onto the conveyor belt, pay for their food, take their bags, and never once look the…

Read More

Your employees are stealing from you (and how to stop it)

Check out these two photos I took last week: Here are some fun facts you may not know about cell phone use: Americans check their phone 8 billion times a day Each individual on…

Read More

How to Get People to Pay Attention

As a professional speaker, I spend a lot of time at conferences. I’ve literally been to thousands, and every time, I’m always curious to see how the organizers have set everything up to…

Read More

This Is What Real Customer Service Looks Like

A couple of weeks ago I was speaking in Miami, and my clients put me up in the Trump National Doral Hotel. It’s a beautiful hotel, and the Trump brand is known for…

Read More

Stop Thinking All About You

Organizations, especially large ones that’ve been around for a few years, over time begin to process things via whatever is easiest for the company. For example: it’s easier to have printable forms on…

Read More

What Are You Selling?

If you’ve paid attention to McDonald’s marketing, you’ll notice that it’s all focused on love—emphasizing the lovin’ part of I’m Lovin’ It. By doing so, McDonald’s has tapped into something that other successful…

Read More

Test Results From My Doctor’s Check Up

I was calling my doctor’s office the other day, trying to schedule an appointment. I only had a few minutes to make the call—I was headed into the office and I wanted to…

Read More

The VIP Experience

Get weekly success-boosting emails from Curtis plus free access to the VIP Experience.

Click here!