Blog

5-Star Hospitality Secrets from the Best in the Business

As an inspirational speaker, I spend a lot of time on the road and in hotels. I’ve stayed in the Ritz Carlton, and I’ve stayed in a Motel 6. I’ve had room service…

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Recently Promoted? How to Create A Legendary Leadership Strategy

If you recently got a promotion and are now in charge of a team (or a larger team) of people, your whole mindset for how and why you work has to evolve.  Why?…

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7 Goal Setting Mistakes That May Be the Reason You’re Losing Motivation

We’ve all heard the statistic that something like 80% of New Year’s resolutions fail, and that most people have petered off in their habit of to the gym or eating paleo by mid-February….

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How to Set Goals that You’ll Actually Achieve

As a new year and a new decade begin, many of us are setting goals and trying to get our lives on track (or back on track.) And for most of us, those…

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Your customers are trying to talk to you. Are you listening?

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it…

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You’ll Never Hear “Can I Speak to the Manager” The Same Way Again

Have you ever asked to speak to the manager? Have you ever been behind the counter and had someone ask you if they could speak to the manager? Have you ever been the…

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The Truth About My Faith

The Holidays are just around the corner, and we’ve all heard that it’s best to avoid discussing politics and religion with family and friends around the table.  Steering clear of politics I understand,…

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The Key to Making Your Life Better in a Year Than It Is Now

Let me guess: You want your life to be better in a year than it is now. You want to be growing in your career. You want to achieve the goals that you’ve…

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Stop Working for the Weekend, and Start Living Your Life.

Working for the weekend? You owe it to yourself to enjoy your work. Here are the new mindset shifts you need to get there. There’s a popular song from the 1980s called “Working…

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What We Can Learn from the Transformational Leadership Style of Alyson Lundell

Ready to hone in on your transformational leadership style? Episode #33 with Senior Director of PR at Universal Orlando Resorts Alyson Lundell will help you do just that.  Confident leaders aren’t afraid of…

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I’m an Inspirational Speaker, and I Don’t Believe in Self-Help.

While self-help may be a good starting place for personal growth, it’s a terrible destination. Here’s why.  As an inspirational speaker and best-selling author, I’ve often been categorized in the genre “self-help.”  And…

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I’ve Been Diagnosed with Celiac Disease. Now What?

Note: I am not a medical professional, so please talk to your doctor for advice and guidance.  So: You just got diagnosed with celiac disease, and your head is spinning. What about pizza?…

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7 Unexpected Lessons I’ve Learned from Living with Celiac Disease

Living with celiac disease has taught me more about life, gratitude and the power of food than anything else, and now, I’m passing those lessons on to you. Note: I am not a…

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Bad Brand Reputation? 7 Ways to Turn a Booing Crowd into Raving Fans

Need to reverse a bad brand reputation—and fast? Read on for the hottest tips in the industry. I once was next to Vanilla Ice at a booth at a National Association for Campus…

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How to Reverse Your Employee Turnover Rate and Eliminate Front-Line Frustration

Employee turnover rate is an increasing issue in today’s economy, especially for corporations that rely on front-line employees to interface with customers. Here’s how to reverse turnover rates and connect all levels of…

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Yes, You Should Invest in Yourself, but Not Because Your Life is About You.

I want you to invest in yourself.  I want you to take time and think about the life you’re living and why you’re on the planet.  I want you to be a rockstar…

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When you Find Yourself in a New Stage of Life, Step into the Spotlight

You’re in a new situation, and you feel like life as you knew it has given way to a dark empty stage of unknowns, and an audience is waiting with bated breath to…

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Your Life is Not a Dress Rehearsal, and the Decisions You Make Today Matter.

Your life is a live performance, and the small decisions you make every day have an irreversible effect on the trajectory of your life. I’m not talking about reckless decisions that have obvious,…

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