Blog

Meeting Your Customers Where They Are: How Cincinnati Opera Brings Opera to the People

As executives, team members and thought-leaders, we’re all after the same thing: To expand and diversify our audiences so that our products or services can be accessible to anyone, in any circumstance. In…

Read More

The Life-Changing Power of Great Friendships

In the same way that the “crazy-makers” in your life will pull you down, being friends with healthy, whole people will take your life to the next level. That’s why I wanted to…

Read More

How A Band Is Bringing Hope, Confidence and Community to Teens Around the World

Photo credit: Sam Greenhill Anxiety and depression is a growing crisis for young people. I’ve spoken at new student orientations at colleges for a number of years, and recently, the lines have been…

Read More

5-Star Hospitality Secrets from the Best in the Business

As an inspirational speaker, I spend a lot of time on the road and in hotels. I’ve stayed in the Ritz Carlton, and I’ve stayed in a Motel 6. I’ve had room service…

Read More

Recently Promoted? How to Create A Legendary Leadership Strategy

If you recently got a promotion and are now in charge of a team (or a larger team) of people, your whole mindset for how and why you work has to evolve.  Why?…

Read More

7 Goal Setting Mistakes That May Be the Reason You’re Losing Motivation

We’ve all heard the statistic that something like 80% of New Year’s resolutions fail, and that most people have petered off in their habit of to the gym or eating paleo by mid-February….

Read More

How to Set Goals that You’ll Actually Achieve

As a new year and a new decade begin, many of us are setting goals and trying to get our lives on track (or back on track.) And for most of us, those…

Read More

Your customers are trying to talk to you. Are you listening?

Attention, managers and leaders: Your customers are trying to talk to you. Are you listening? Customer feedback is the most powerful insight you’ll get on your business, and how you respond to it…

Read More

You’ll Never Hear “Can I Speak to the Manager” The Same Way Again

Have you ever asked to speak to the manager? Have you ever been behind the counter and had someone ask you if they could speak to the manager? Have you ever been the…

Read More

The Truth About My Faith

The Holidays are just around the corner, and we’ve all heard that it’s best to avoid discussing politics and religion with family and friends around the table.  Steering clear of politics I understand,…

Read More

The Key to Making Your Life Better in a Year Than It Is Now

Let me guess: You want your life to be better in a year than it is now. You want to be growing in your career. You want to achieve the goals that you’ve…

Read More

Stop Working for the Weekend, and Start Living Your Life.

Working for the weekend? You owe it to yourself to enjoy your work. Here are the new mindset shifts you need to get there. There’s a popular song from the 1980s called “Working…

Read More

What We Can Learn from the Transformational Leadership Style of Alyson Lundell

Ready to hone in on your transformational leadership style? Episode #33 with Senior Director of PR at Universal Orlando Resorts Alyson Lundell will help you do just that.  Confident leaders aren’t afraid of…

Read More

I’m an Inspirational Speaker, and I Don’t Believe in Self-Help.

While self-help may be a good starting place for personal growth, it’s a terrible destination. Here’s why.  As an inspirational speaker and best-selling author, I’ve often been categorized in the genre “self-help.”  And…

Read More

I’ve Been Diagnosed with Celiac Disease. Now What?

Note: I am not a medical professional, so please talk to your doctor for advice and guidance.  So: You just got diagnosed with celiac disease, and your head is spinning. What about pizza?…

Read More

7 Unexpected Lessons I’ve Learned from Living with Celiac Disease

Living with celiac disease has taught me more about life, gratitude and the power of food than anything else, and now, I’m passing those lessons on to you. Note: I am not a…

Read More

Bad Brand Reputation? 7 Ways to Turn a Booing Crowd into Raving Fans

Need to reverse a bad brand reputation—and fast? Read on for the hottest tips in the industry. I once was next to Vanilla Ice at a booth at a National Association for Campus…

Read More

How to Reverse Your Employee Turnover Rate and Eliminate Front-Line Frustration

Employee turnover rate is an increasing issue in today’s economy, especially for corporations that rely on front-line employees to interface with customers. Here’s how to reverse turnover rates and connect all levels of…

Read More